Support


Home users


Please read PretonSaver F.A.Q., if you cannot find an answer, you can contact PretonSaver support team by filling the following form:


Support Request Form
 
All fields marked with * are required.
 
* Full Name:
* Email Address:
 
Application Type & Version
 
* Application Name:
* Application Version:
Trial Version   Activated Version
Support Issue
 
Please describe your issue in details, including: printer make, model and driver
(PCL, PS version) etc.
* Subject:
* Description:
  • If the issue involves OS error messages include the error message screen shots and event viewer info.
  • If it's an output issue include problematic documents or scanned example of the output.
  • Please Check your desktop for a file called Preton_Support_Request.zip and upload it:
    (If you do not find the file then please upload the contents of the log directory at C:/Program Files/Preton/PretonSaver/Logs)
Attach file 1:
Attach file 2:
Attach file 3:
Attach file 4:
 

Please type in the verification code as in the following image:
 
 
 

There is no need to click the Submit button more then once: